The end-user sends an auto-generated ID and password to whomever to allow remote access. UltraViewer is a faster and more convenient approach to technical assistance, eliminating the need for travel entirely, and minimizing the amount of time spent with a PC operating below capacity. Those days are thankfully gone: Immediate remote assistance The process was slow, frustrating, and oftentimes expensive.

Before remote tools like UltraViewer, when a computer suffered from a software glitch or malware, it would have to be taken to tech support manually. You can do it, now, but you can't drag and drop between them.While remote control of a computer is useful in more ways than one, the main draw for downloading UltraViewer is for IT.

I believe better multi-monitor support is coming to Anydesk later this year. We keep a few seats of Teamviewer for supporting users, although I know a few IT staff have used Anydesk for remote support. Anydesk is significantly more expensive, but nowhere near Teamviewer's pricing. Splashtop has a cleaner interface, in my opinion (and privacy mode works just fine), and is more affordable. 300 Anydesk users and just 50 Splashtop users. My preference is Splashtop, but you can't argue with the numbers. If you don't have a high speed and stable internet connection it doesn't seem to perform as well. We've got power-users that prefer Splashtop because it has better multi-monitor support, but the compression isn't as good. Walking through an office, you might see monitors turned backwards or with the screen face down on the desk. The so-called 'privacy mode' (remote computers screen goes black) is unreliable (though it's often due to graphics drivers and can be fixed). Performance is pretty good with applications like AutoCAD and Revit where screen lag would be a major annoyance. It's not perfect, but it gets the job done. When the pandemic hit, it was one of the options we explored for folks to connect to their high-powered desktop computers from home (either from personal devices or a company owned laptop).

Anydesk review